Hajj Management Centre's CA to guarantee pilgrims' safety and convenience

During a meeting of the National Committee on Hajj Management at the State Guesthouse Jamuna, Chief Adviser Prof. Muhammad Yunus directed the relevant ministry to establish a Hajj Management Centre to provide round-the-clock support for pilgrims, ensuring a seamless and secure Hajj experience. He emphasized that every effort must be made to prevent any difficulties for pilgrims.  

Currently, the country has 1,275 licensed Hajj agencies, of which 941 are qualified for Hajj operations, 753 are authorized for pilgrim registration, and 70 function as lead agencies. The chief adviser instructed that the roles and responsibilities of these agencies be clearly defined and published both in booklet form and online.  

He stressed that the government must ensure agencies fulfill their duties properly and take strict action against any failures. "The entire Hajj process should be transparent and straightforward. It must be explicitly documented what responsibilities lie with the government and what fall under the agencies," he said.  

Prof. Yunus further highlighted the need for clear guidelines on handling situations such as lost pilgrims, medical emergencies, misplaced luggage, or other issues, specifying whom to contact in such cases. Every pilgrim should receive a booklet detailing these protocols, with special provisions for women and children.  

To enhance monitoring and support, he proposed establishing a Hajj Management Centre in Bangladesh. He also instructed the development of a dedicated website where pilgrims can stay connected, report problems, and track lost individuals using location services. Complaints received via the call centre should be monitored in real-time and systematically recorded to develop future action plans.  

“All complaints must be documented, including the number resolved and pending. Corrective measures should be implemented to prevent recurring issues,” he added, further directing that agencies failing to meet their responsibilities should have their licenses revoked.  

To ensure pilgrims are well-informed and avoid confusion, he also instructed the production of topic-based instructional videos.  

This year, 5,200 pilgrims have registered under government management, while 81,900 have registered under private arrangements. The government has decided not to sponsor any pilgrims at state expense.  

Religious Adviser Dr. AFM Khalid Hossain was also present at the meeting.